FAQ

Sale Periods

When are the Daily Paper sales?

For the latest updates on the next sale subscribe to our newsletter!

Can I cancel/change my order?

During sale periods due to the high traffic of sales and special offers, cancelling or changing any international or domestic order won’t be possible.

Where and when do you deliver during sale?

We currently ship in US only, except to Alaska, Hawaii and Puerto Rico. We do not ship to APO, post office boxes or FPO addresses.

Please be aware that delivery times are longer during sales periods due to the high volume.

We aim for the following delivery times
United States: 2-8 business days

We are working towards having your order processed as fast as possible.
Because of the high volume of sales during this period, orders placed
during this period are only confirmed after receiving a shipping
confirmation email. Therefore it is possible that your order will be
cancelled because of out of stock items. Please be aware of a longer
delivery time due to the high volume of sales. We are working towards
having your order processed as fast as possible.

Can I return items that were bought during sale?

You have 14 days to return your order after the delivery. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Return costs are covered by Daily Paper.

To send the item back please visit the Return Portal and fill in your order number and e-mail address to receive further instructions.

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Daily Paper cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly. Please keep in mind sale & holiday periods might require extra processing time.

Can I return my sale items at the Daily Paper store?

It is not possible to return sale items to our stores. We only offer exchanges in-store or when a faulty item was delivered.

My sale order is cancelled. What happened?

We're sorry that we couldn’t deliver all items you ordered. During our sale period, we have an enormous amount of traffic on our website. Therefore, it may happen that multiple orders are placed on the same and last item. That means that an item may appear in stock, but is possibly purchased by another customer at the same time.

Orders placed during the sale period are only confirmed after receiving a shipping confirmation email. It may happen that your order will be cancelled (partially) because of out-of-stock items. Of course, you will receive a refund for the items that weren’t delivered.

The product I am looking for is out of stock. Will it be restocked?

We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.

Will it be possible to exchange sale items?

Please get in touch with us on our email cs.us@dailypaperclothing.com for an exchange request. Our customer service checks the possibility for exchanging. After this, you can receive a return label through our Return Portal.

Will it be possible to use a discount code/gift card on sale items?

The use of discounts or gift cards on sales items is not allowed.

Products

Which clothing size should I get?

Some of our items fit true to size, however other items have a boxy fit. Therefore, we recommend you take a look at the product page of the item you're interested in for specific sizing information.

Can you give more information about a specific product?

Definitely! Get in touch with us via chat, phone or mail when you desire more information about a product. We are happy to help!

The item I want is out of stock. Will it be restocked?

We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.

Can't wait? It's possible that one of our official retailers still has the item on stock. Just give us a call or send us an email, so we can check this for you.

My purchased item is damaged. What should I do?

We’re sorry that the item that you purchased is damaged. To send the item back please visit the Return Portal and fill in your order number and e-mail address to receive further instructions. Return costs for faulty items are covered by Daily Paper.

How do I take care of my items?

All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via phone or mail.

Orders & Delivery

I didn't receive an order confirmation. Why not?

It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.

If the payment has been processed and you haven’t received a
confirmation email after two hours, please get in touch with us via cs.us@dailypaperclothing.com.

I've just placed an order, is it still possible to modify or cancel my order?

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.

Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded.

I made a mistake with my shipping address. What can I do?

Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.

What is the current status of my order?

Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

I am expecting a parcel but it has not been delivered. What happened?

We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always check the tracking link you've received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.

Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.

In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us via chat, phone or mail. We will look into the whereabouts of your parcel to ensure a quick delivery.

What is the delivery time of my order?

We offer the following shipping schedule during non-sale periods:

Deliveries within Contiguous US 2-6 working days:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan,
Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Where do you deliver?

We currently ship in US only, except to Alaska, Hawaii and Puerto Rico. We do not ship to APO, post office boxes or FPO addresses.

What are the shipping costs?

At Daily Paper Clothing we offer the following shipping costs:

United States  $10 for all orders up to $249.99, above $250 free shipping

Do I have to pay customs or import duties?

If you place an order outside the United States, customs charges may
apply. For orders placed in states inside the United States, there are
no customs charges.

How will my order be shipped?

We will ship your order in a polybag or in a box, depending on the size and number of items that are in your order.

Returns

What is your returns policy?

Our returns policy allows you to return products unused within 14 days after the delivery. You can open the parcel and check the contents. Once we've received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Daily Paper labels attached and in the original packaging.

For hygiene reasons, underwear briefs, bodies, swimwear, pierced jewellery and earbuds cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.

How can I return an order?

You have 14 days to return your order after the delivery. Orders must be
returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still
attached. Return costs are not covered by Daily Paper.

To send the item back please visit the Return Portal and fill in your order number and e-mail address to receive further instructions.

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Daily Paper cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly. Please keep in mind sale & holiday periods might require extra processing time.

Can I return my order at one of the Daily Paper stores?

At this moment, it's not possible to return orders made online in our
New York store. For New York store, only purchases made in store can be
returned or exchanged in store. It is not possible to return sale items
to our stores.

My return arrived at your warehouse more than 14 days ago, but I did not receive any updates. What should I do?

We are very sorry that you have not yet received any updates concerning your return. Could you please get in touch with us? Please keep your order number and tracking code ready, so we can help you quickly.

When can I expect my refund?

We will refund your return as soon as possible and at the latest within 14 days after the delivery. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.

What are the costs to return an item?

The costs of a return differ based on the shipping company and country that you ship it from. Please check with your local post office for current pricing. Visit our Return Portal to start your return.

We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed.

Please note that return shipments are at your own expense.

My purchased item is damaged, what should I do?

We’re sorry that the item that you purchased is damaged. To send the item back please visit the Return Portal and fill in the last 6 digits of your order number and e-mail address to receive further instructions. Return costs for faulty items are covered by Daily Paper.

Did you receive my return?

Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of 5 working days to start processing your return. Once it is processed in our warehouse, we will start the refund process. We will send you an update once your order is received and refunded.

I paid my order with a gift card, but I want to return it. How does that work?

You can return your order following the regular returns procedure. Instead of a money refund, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

Is it possible to exchange items?

We are happy to offer exchanges in-store or when a faulty item was delivered. For all other returns we offer refunds only. Please be aware that all responsible return costs are applicable by the customer. Exchanges will only be given on items returned within 14 days after the delivery. In addition, underwear briefs, bodies, swimwear, pierced jewellery and earbuds cannot be exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.

Payment

What are the available payment methods?

You can pay for your order with the following options:


PayPal
Visa
Mastercard
American Express
Discover
Shop Pay

My payment has failed. What should I do?

A few issues could occur:

Did you get the notification ‘Payment failed’ after you went through the payment procedure? There are a few solutions: delete your cookies and cache data, use a different browser or use a different payment method. If this doesn’t solve the problem, please contact us.

If you have used a credit card that wasn't linked to your shipping address, the ordered will be cancelled automatically for fraud prevention purposes. Depending on your payment method, you will receive the purchase amount within 1 to 5 days.

If the purchase amount has been deducted from your bank account and the order failed, then please contact us as soon as possible, so we can start processing your order. Please send us a screenshot of the payment and we will send you the product.

Where can I find my invoices?

Your invoice is always included in the order confirmation email. You can also find the invoice in your Daily Paper account. If you can’t find the invoice, don't hesitate to contact us so we can send a new copy to you.

Will there be any additional costs to my order?

Orders within the United States are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges. Countries outside the United States are shipped DDU (Delivery Duty Unpaid) and additional
charges may be added by your local customs. These fees are paid to the
local carrier and customs and are not collected by Daily Paper.

How will my order be refunded in the case of a return or faulty item?

If you returned your order and selected ‘money refund’ we will refund you as soon as possible within the 14 days of receiving your return. We always refund the amount to the bank account/credit card you used to place the order.

If you paid for part of your returned order with a gift card, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

What is VAT?

VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.

Both customers inside and outside the US pay VAT on their purchases. If you purchase from within the US the VAT is included in the price of our products. If you purchase from outside the US, you will have to pay
this in the form of import duties.

My Account

Do I need to set up an account to order something online?

If you want to place an order, a Daily Paper account is not neccessarry. You can checkout as a guest, checkout fast with a Paypal account or register as a customer.

What are the advantages of having an account at Daily Paper?

A Daily Paper account makes it faster and easier to place an order. Your address details will be filled in automatically and all your orders can easily be found in one place.

How do I create an account?

Click the account icon in the top right of our website. In order to register, all fields with a star need to be filled in.

How can I delete my account?

We can delete your account whenever you want. Send us an email at cs.us@dailypaperclothing.com and we’ll delete your account.

Pre-order items

What does pre-order mean and how do I pre-order an item?

Pre-ordering reserves the latest items from upcoming collections before they are available. Each pre-order item is assigned a pre-order date to indicate when it is expected to ship. A pre-order for an item is simply a guaranteed reservation of a product we know is arriving in stock soon.

All items eligible for pre-order will be marked “Pre-Order” when you add the item to your bag. Simply add a pre-order item to your bag just like any other item, and check out.

When will my pre-order ship?

All pre-orders have their estimated wait times listed in the description, check the listing for the specific item you want to be sure.

Customer Service cannot give a more precise delivery estimate for pre-orders than the full window indicated in the description of the item in question.

How will I know when my pre-order has shipped?

You will receive a shipping confirmation with tracking information to your email address when your order ships out, just as you would with an order for an in-stock item.

What if I want to order a pre-order item and also items that are in stock?

Unfortunately, it isn’t possible to combine pre-order items with in-stock items. If you wish to make sure your in-stock purchases ship immediately, please purchase the in-stock items through a separate order.

I want to adjust or cancel my pre-order. What options are available for me?

You can contact Customer Service and we can offer to switch out your pre-ordered style for a comparable in-stock style that can be sent immediately, or we can cancel your pre-order and offer store credit in exchange.

Contact our Customer Service Team

How can I contact your Customer Service?

Our customer service team is available to assist you with your orders. You can send an e-mail to cs.us@dailypaperclothing.com.

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